Forum » Feedback and Ideas

Last.fm is not handling the feedback well, IMHO

 
  • uddiyana said:
    rawkergirl said:
    now I can't listen to anything on the site except "full tracks".


    It's not that bad! You should be able to listen to the Libraries, as well as play artist/tag/... radios! Did you try to do that?

    you can bomb the world to pieces
    but you can't bomb it into peace
  • old last group hit 9K that is a loud voice.


  • LordDANEgerous said:
    old last group hit 9K that is a loud voice.

    I wouldn't say so. Last.fm has over 21million active users. (source). Considering how much the group has been spammed all over Last.fm, I'm getting pretty bored of people making out like there is some sort of large scale revolution.

    I think everyone has a right to an opinion and constructive discussions about the future direction of Last.fm are healthy and I'm sure appreciated by the staff. But when it has been catergorically stated that the old site is not coming back, I wish people would put their energies to better use. It makes me wonder, like some of the facebook groups that get formed, whether it is more about the battle than the cause.
    Edited by stuartsjm on 22 Jul 2008, 05:51
  • completely agree

    not only does it look terrible,
    nothing works!
    at least tracks played before :(

    i think each user should be able to vote on whether the 'beta' design stays or not
    • Yobachi said...
    • User
    • 21 Jul 2008, 18:50
    If they’re still working on it, then it should still be in beta version.

    So no, we do not need to wait and see. They should have waited to see if they could even get it to work first before hoisting the crap on us.
  • Studogvetmed sa:
    Again licensing unfortunately, it is very disappointing. They decreased the number of tracks in the playlist to 200... They also did a very poor job of informing the general populace about this change to licensing it would seem. This should have been mentioned in the blog post of the release, they didn't seem to.


    more like they RANDOMLY deleted all tracks above #201 i your playlists - without ANY warning at all! a warning would have made backups possible at least ...
    • Yobachi said...
    • User
    • 21 Jul 2008, 18:58
    stuartsjm said “when it has been catergorically stated that the old site is not coming back, I wish people would put their energies to better use. It makes me wonder, like some of the facebook groups that get formed, whether it is more about the battle than the cause.“

    Yeah stuartsjm, because you win a cause by giving up as soon as you’re told no.

    Because those in power normally fold as soon as you ask them. That’s how you get change, or get something you want, by quitting because the guy in the big chair huffed and puffed at you.

    You make a lot of sense.

    “Power never concedes without a demand, it never has and it never will”
    --Fredrick Douglas.
    • TheEFAF said...
    • User
    • 21 Jul 2008, 18:58
    I'm sorry to say I didn't read everything in this thread, but I do have a few things to say.

    I never liked the move from audioscrobbler to last.fm. But you know why I stuck around, though I decided not to pay? I could still use the old audioscrobbler. I still do. I tried out getting the last.fm program and really disliked the clunkiness and system resources it used up. The only thing it did was provide things directly from my desktop such as artist descriptions, some functionality for loved tracks and comments and the like - but at a drain on my resources.

    See, I'm a graphic designer, and I desperately need my ram for programs such as photoshop and quark. I can't afford to have it be eaten up by other programs. All I wanted was a program that started when I wanted it, and used up very little resources. That would be why I've kept audioscrobbler with my winamp all these years (winamp isn't as compact as it used to be - I still run classic mode though, another throwback choice) Luckily enough last.fm still scrobbled my music plays through the change and I was a happy user. The website layout was great from the beginning in my opinion.

    And now I'm afraid I won't be able to use audioscrobbler anymore and I'll have to use the resource hog last.fm program - if I decide to stay! I haven't tested it yet by submitting my scrobbles...I will have to see. That might be the breaking point for me.

    My point however, is that it is a very good idea to keep throwback designs. I have read that you "can't go back" because the old interface doesn't "work" with the new interface. Well, we're not asking for it to work in the layout of the new interface - in fact, we'd rather not. Put it up exactly as it was as an alternate version. Are you really trying to say that the coding that allowed say, users to post in each other's shoutboxes is no longer compatible between versions so that people on the old version would not be able to interact with people on the new version? If so, say that and I can understand your concerns much better as a valid point.

    I agree with the vast majority that the functionality is pretty awful. I can't understand what made you arbitrarily decide what separated which links go under the dropdown menu in the upper right, and the things on the lefthand side. What purpose is this library? I do not even use a media library, in fact I go to pains to disable winamp's music library feature because it is a pain to keep up to date. For such reasons I loathe iTunes even more and refuse to touch it. Things that used to take a click or less now take many more - that alone is notification of a bad site map.

    Don't even get me started on things such as having my profile information displayed prominently at the top - who cares? I'm here for the music charts and artist pages. My user picture, since it's a gif, certainly doesn't seem to be uploaded properly even though I put it through again, and it's displaying huge and fuzzy. Recent activity? Why would that matter here? Do people need to know that I tagged so-and-so artist with "rock"? Why does my tag cloud not operate on plays anymore but instead how many artists I've tagged? That's not a proper representation. How about the shoutbox being a long scroll to the bottom. Placing it on the righthand side would go a long way to evening out the information distribution of the layout. I could go on and on. In fact I've rambled plenty already.

    However, I noticed one thing that I love - you mark next to an artist's name on the artist page whether they are on tour or not. Very helpful for me!

    Right so this was way too long, so I'll provide you a tl;dr
    Keeping backwards compatibility goes a long way in keeping users happy. Take that away while throwing something completely different at us with little heads-up is a sure way to alienate.
    In sunlight I die,
    In darkness I live.
  • Damn Forum bugs.

    Trying to quote the person who said that they just RANDOMLY deleted everything above 201 in playlists. I wouldn't say it was "random" but I would agree some kind of warning would have been nice. I'm not supporting the change, just trying to tell people the apparent reason for the playlist issues. There were whispers that staff are looking into ways of getting peoples tracks from playlists above 200 out and into another playlist so they won't be lost.
    • TheEFAF said...
    • User
    • 21 Jul 2008, 19:25
    Oh! I forgot to mention one thing.

    There was someone early on who mentioned that there seemed to be many more complainers this time around than there was for the last change.

    You must remember that the userbase has been constantly growing since then! While it may be more users are complaining, it might not be any higher of a percentage of the total users than there was last time. More users - more complainers, but the same percentage both times. I don't know the stats. I'm just throwing it out there.

    That being said, please mull over our complaints anyway.
    In sunlight I die,
    In darkness I live.
  • More great feedback. Anyone taking notes up there? Any response?
    DJ ProFusion
    WorldFusionRadio.com
    • said...
    • User
    • 21 Jul 2008, 20:46
    After 10pm? Hehe you do understand the need of sleep for those who work for last.fm do you?
    • tianimu said...
    • User
    • 21 Jul 2008, 20:50

    Keep it simple

    The old profile pages were so easy to read and use. The new ones are an absolute nightmare. It's about as complicated as that. How depressing that it's been ruined.
    • Aczid said...
    • User
    • 21 Jul 2008, 21:21
    I wholeheartedly agree. I am not liking the new design/functionality either, and will probably shy away from using the site as much as I did.
    Shame on you Last.fm, and shame on your evil corporate overlords!
  • I liked the previous style where the majority of the features were in side panels. I realise that this is a new setup, so I just have to get use to the placement.

    I wish I could just take off the recent activity...I know I can choose to turn it off to the public, but I'd rather get rid of it completely.

    Thats the only thing though...I'm not going to bitch about the overall look, I think its quite nice.
  • ACK with initial posting.
  • Ginfress said:
    After 10pm? Hehe you do understand the need of sleep for those who work for last.fm do you?

    What, they haven't converted their bodies to bio-mechanical machines yet to improve efficiency as sleep is no longer a requirement? So old fashioned :(.


    On rest of topic:
    Dunno if it's the time or this topic, but my urge to yawn is just too big to pass by, so.

    *YYYYYYYYYAAAAAAAAAAAAAAAAAAWWWWWWWWWWWWWWNNNNNNN*



    All the whining is so boring and predictable, boohoo bring back the old, boohoo. No bringie back me old last.fm me go cwy :'(. Me wantie me cookie :'( :'(.

    Two years from now and one redesign further it'll be the same boring old story all over again >_>. Only even more whining as there's even more users then, all wanting to keep this layout and flaming the new.

    And there's one thing which I simply don't get, why if you're so upset stay a member? Why not just gtfo, just listen to your music and in case you want it scrobbled somewhere set up your own little scrobbling service. It's not like last.fm is forcing you to stay here or even forcing you to pay, you're here totally by your own desire.
    • campag said...
    • Subscriber
    • 21 Jul 2008, 23:13
    PsychoDude said...
    And there's one thing which I simply don't get, why if you're so upset stay a member? Why not just gtfo, just listen to your music and in case you want it scrobbled somewhere set up your own little scrobbling service. It's not like last.fm is forcing you to stay here or even forcing you to pay, you're here totally by your own desire.

    That's a pretty fatuous remark. Those of us who subscribe pay for one year in advance. If the site no longer does what we paid for after 6 months, yes we can "gtfo", but essentially we have been shafted. Imagine you buy a bike in January and the shop that sold you it turns up in June, while your sleeping, and takes back the wheels. Naturally, you would complain. To be told to "quit whining and adapt" Is not a satisfactory response.

    Personally I have no problems with the new aesthetics. I just want the "home" page to be useful again - To have "Weekly Neighbours" and to show what they are listening to. That was the fastest and most organic way to discover new music. And that's what I pay for.

    Stay chilled
    A.
    "You have the right to free speech. As long as you're not dumb enough to actually try it." John Graham Mellor (1952-2002)
  • it all comes down to one simple question:
    who do i have to give a bj to get my old last.fm back?...

    analu1138
  • campag said:
    PsychoDude said...
    And there's one thing which I simply don't get, why if you're so upset stay a member? Why not just gtfo, just listen to your music and in case you want it scrobbled somewhere set up your own little scrobbling service. It's not like last.fm is forcing you to stay here or even forcing you to pay, you're here totally by your own desire.

    That's a pretty fatuous remark. Those of us who subscribe pay for one year in advance. If the site no longer does what we paid for after 6 months, yes we can "gtfo", but essentially we have been shafted. Imagine you buy a bike in January and the shop that sold you it turns up in June, while your sleeping, and takes back the wheels. Naturally, you would complain. To be told to "quit whining and adapt" Is not a satisfactory response.

    Personally I have no problems with the new aesthetics. I just want the "home" page to be useful again - To have "Weekly Neighbours" and to show what they are listening to. That was the fastest and most organic way to discover new music. And that's what I pay for.

    Stay chilled
    A.



    Disagree, reasons to subscribe:
    1. Black icon status
    Show off an attractive black icon wherever you appear on the site. - Well, used to be blue, but doubt that's going to kill you
    2. No ads
    You won’t see them; visitors to your page won’t see them. No one will, because they won’t exist. - Didn't see them, still wouldn't be seeing them
    3. Recent Visitors
    See who’s been visiting your profile page. - Nothing changed there
    4. Personal playlists
    Build unlimited playlists and listen to them on shuffle. You can listen to your personal tags too! - Nothing changed there
    5. Share the Love
    Your “Loved Tracks” become a listenable radio station. - Nothing changed there
    6. Red carpet treatment
    Get top priority with our webservers and radio servers at peak traffic times. - Nothing changed
    7. Top secret beta access
    Be the first to know and try what we’re working on and help shape the development of the site. You’ll see a subscriber-only announcement during beta. - Nothing changed

    What you subscribe for is to either support last.fm or any of the points on the list, well none of that changed asides from the status icon going from blue to black.


    So with your analogy of the bike, it's like you buy the bike so you can cycle on those fancy red biking paths (or at least here in my country they're red :P) and suddenly what happens.... the city turns it to regular gray pavement! What you paid for remains untouched, but your biking experience got a twist ;).
    • vivnow said...
    • Subscriber
    • 21 Jul 2008, 23:30

    Top Tracks Player (my user player)

    The player on my user page stopped working; it was fine earlier this morning. Now when I press play nothing happens. I'm using IE7 and I'm not changing to Firefox or whatever to make it work. (I don't have a problem on any other online site, just your site.) Look, I'm really trying to be civil about all of this.

    7:32 PM - None of the players are working now (even on artist pages.)

    My itunes music still uploads, though.


    Subscription Benefits

    No ads
    You won’t see them; visitors to your page won’t see them. No one will, because they won’t exist.

    By the way, I have ads on my user page. You can see them when you're logged out; visitors will see them too.




    Will someone let us know when things will be working again?

    Vivian
    Edited by vivnow on 21 Jul 2008, 21:48
  • Is it not that as a subscriber you just don't see adverts anywhere on the site, and hence, when logged out - as you're seen as a normal member - you see the adverts on your page as does every other normal, non-subscriber?

    Bit long-winded, but I think it's all there.
    • vivnow said...
    • Subscriber
    • 22 Jul 2008, 00:06
    choco123 said:
    Is it not that as a subscriber you just don't see adverts anywhere on the site, and hence, when logged out - as you're seen as a normal member - you see the adverts on your page as does every other normal, non-subscriber?

    Bit long-winded, but I think it's all there.


    This is on last.fms subscriber page:

    Subscription Benefits
    No ads
    You won’t see them; visitors to your page won’t see them. No one will, because they won’t exist.


    "No one will, because they won’t exist."
    Edited by vivnow on 21 Jul 2008, 20:51
    • said...
    • User
    • 22 Jul 2008, 00:09
    Just did a check vivnow. When i am logged in i am not seeying adds on your page. They are there when i check it logout.
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